Reprint, refund and cancellation policy

Every product we sell is custom-printed to your artwork and specifications. This policy explains how problems are resolved and when an order can be cancelled.

Print problems: reprint or refund

If your order arrives damaged, defective, incomplete or does not match the artwork you approved, tell us within 14 days of delivery. Send your order number and clear photos of the problem. If the fault is ours or the carrier's, we will either reprint the affected items at no cost or refund the amount paid for them.

What is not covered

• Errors in the artwork or text you supplied, such as spelling mistakes, wrong contact details or low-resolution images that were printed as supplied.
• Slight colour variation between screens and print, or between print runs. Printed colour is made with CMYK inks and can differ from what is displayed on a monitor.
• Change of mind after production has started.

Returns

Custom-printed goods cannot be resold, so we do not accept returns for change of mind. Where a reprint or refund is approved we may ask you to keep or dispose of the original items; we will tell you if a return is required and arrange it at our cost.

Cancellations

• Before payment: you can leave checkout at any time without being charged. An unpaid checkout expires on its own.
• After payment, before production: contact us as soon as possible. Until your artwork has been approved and your order has entered production, you can cancel for a full refund.
• After production has started: the order cannot be cancelled because the items have been made to your specification.

We do not sell subscriptions, bookings or reservations, so there is nothing recurring to cancel.

How refunds are paid

Approved refunds are issued to the original payment method through Stripe or Square, whichever you used. Your bank or card issuer normally shows the credit within 5 to 10 business days.

How to contact us

Email Digitalprinservices9@gmail.com or call (509) 938-2925, quoting your order number (it begins with DPS-). We respond within one business day.

Chargebacks

Please contact us before disputing a charge with your bank. We resolve genuine problems promptly and a refund normally reaches you sooner than a dispute.