Frequently asked questions
How do I get a price?
Open any product and choose your options. The price updates instantly for each quantity. There is no need to request a quote.
When do I upload my artwork?
After you check out. Your order page has an upload box for each item, and the same link is in your confirmation email. If you need a design, choose design help on the same page.
Will I see a proof before printing?
Every file is checked by a person before printing, and we contact you if anything needs attention. Your uploaded artwork is what is printed, so please review it carefully before uploading.
How long does an order take?
Production time depends on the product and the turnaround you select, usually 1 to 5 business days. Shipping adds 1 to 5 business days depending on the delivery method. Estimated arrival dates are shown on the product page and at checkout.
Which payment methods do you accept?
Visa, Mastercard, American Express and Discover, plus the digital wallets offered by Stripe and Square. At checkout you choose whether to pay through Stripe or Square. Payment takes place on the provider's secure page.
Do you charge sales tax?
Where sales tax applies to your order, it is shown at checkout before you pay.
Can I cancel or change an order?
You can cancel until your artwork has been approved and your order enters production. Contact us as soon as possible. See the cancellation policy.
What if my print is not right?
Tell us within 14 days of delivery and send photos. If the problem is a print or production fault, we reprint it or refund you.
Do you ship outside the United States?
Not at the moment. We deliver to addresses within the United States.